By placing an order, submitting a purchase inquiry, signing a rental agreement, or using the Nordic Overland ehf. website, you (the “Customer” or “Renter”) agree to be bound by the following comprehensive Terms and Conditions. These terms apply equally to individual consumers (B2C) and commercial/fleet operators (B2B).
1. General Provisions & Business Structure
1.1. Role of the Parties: Nordic Overland ehf. operates as an independent importer and the official distributor for Horntools GmbH in Iceland.
1.2. Manufacturer Warranty: All product warranties are strictly provided by the original manufacturer, Horntools GmbH. Nordic Overland ehf. acts exclusively as a local support agent to facilitate warranty claims, order replacement parts, and provide technical guidance. Nordic Overland ehf. does not offer independent warranties beyond those guaranteed by the manufacturer.
1.3. Severability: If any provision of these Terms is deemed unlawful, void, or unenforceable by an Icelandic court, that specific provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
2. Orders, Invoicing, and Payment Terms
2.1. Invoice Issuance: Upon agreement of a purchase, an electronic invoice will be issued to the Customer.
2.2. Payment Pre-Requisite: Full payment of the invoice must be settled via bank transfer (or other officially agreed payment method) and cleared into Nordic Overland ehf.’s bank account before inventory is secured, allocated, or ordered from the manufacturer. Partial payments do not secure inventory unless explicitly agreed upon in writing.
2.3. Quote Validity: Written quotes provided via email or our contact forms are valid for fourteen (14) calendar days. Prices are subject to change after this period due to currency fluctuations, freight costs, or manufacturer price increases.
3. Fulfillment, Delivery, and Lead Times
3.1. Delivery Timeframe (The 90-Day Guarantee): Due to the logistical complexities of importing heavy equipment to Iceland, Nordic Overland ehf. reserves the right to fulfill and deliver purchased products no later than ninety (90) calendar days from the date the full payment clears our bank account.
3.2. Incapability to Fulfill: If Nordic Overland ehf. is proven incapable of fulfilling the delivery within this 90-day period, the Customer will be notified and is entitled to a full and immediate refund of the purchase price. Upon refund, the order is considered void, and no further liability or claims for compensation can be brought against Nordic Overland ehf.
3.3. Freight Exclusions: Shipping, domestic freight, and local delivery costs are not included in the baseline product or wholesale prices. These costs will be calculated and billed separately depending on order volume and final delivery destination.
3.4. Abandoned Goods: If a Customer fails to collect their order from our warehouse within thirty (30) days of being notified that the goods are ready for pickup, Nordic Overland ehf. reserves the right to charge a daily storage fee. After ninety (90) days of no contact, the goods will be considered abandoned and may be resold to recover costs, with no refund owed to the Customer.
4. Liability, Installation, and Warranty Safeguards
4.1. Installation Responsibility: The Customer is solely responsible for ensuring their vehicle, roof rating, crossbars, and aftermarket racks are structurally capable of supporting the static and dynamic weight of the purchased or rented equipment.
4.2. Damage Waiver: Nordic Overland ehf. accepts no liability for damage caused to a Customer’s vehicle, third-party property, or personal injury resulting from improper installation, overloading, high winds, or failure to follow the manufacturer’s operation manuals.
4.3. Warranty Exclusions: The manufacturer’s warranty strictly covers material and manufacturing defects. It expressly voids coverage for damage resulting from off-road abuse (including severe F-road impacts), extreme weather phenomena, improper storage, unauthorized modifications, or general wear and tear. Nordic Overland ehf. reserves the right to charge standard labor rates for repairs or parts replacements not covered under the manufacturer’s warranty.
5. Equipment Rental & “Try Before You Buy” Terms
5.1. Condition & Handover: A mandatory Pre-Rental Condition Report must be signed by both the Renter and a Nordic Overland representative prior to equipment handover. This document establishes the baseline condition of the tent or equipment. A post-rental inspection will dictate any damage claims.
5.2. Renter Liability: The Renter assumes full financial responsibility for any damage, loss, theft, or excessive wear (beyond standard use) occurring during the rental period. If the equipment is returned severely soiled or wet without prior notice, a mandatory cleaning and drying fee will be applied.
5.3. Try Before You Buy Discount: To incentivize adoption, up to 50% of the total rental price paid may be applied as a discount toward the purchase of a new tent.
- Conditions for Discount: The purchase must be for the exact same model (or a higher-tier equivalent) as the rented unit. The purchase invoice must be requested and paid within three (3) months of the rental return date. This discount is strictly non-transferable, cannot exceed the margin of the product, and cannot be combined with B2B wholesale pricing or other sales promotions.
5.4. Late Returns: Unapproved late returns will incur a daily penalty fee equal to 150% of the standard daily rental rate, as this impedes our ability to service other bookings.
6. Returns and Cancellations
6.1. B2C Consumer Returns: Retail consumers may cancel and return standard stocked items within fourteen (14) days of receipt. Items must be completely unused, unmounted, and in original packaging. The Customer bears all return shipping costs. Inspection is required before a refund is issued.
6.2. B2B & Custom Order Exemptions: Commercial wholesale orders, bulk fleet orders, or items specially ordered/imported at the Customer’s request are strictly non-refundable once payment is remitted and the 90-day fulfillment window is active.
6.3. Rental Cancellations: Rentals canceled fewer than 48 hours before the pickup date are subject to a 50% cancellation fee.
7. Force Majeure
Nordic Overland ehf. shall not be held liable for any failure or delay in performance under these Terms (including the 90-day delivery window) if such delay is caused by events beyond our reasonable control. This includes, but is not limited to: volcanic eruptions, extreme weather events preventing shipping, global supply chain disruptions, port strikes, customs delays, or government restrictions.
8. Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Iceland. Any disputes, claims, or legal proceedings arising out of or relating to sales, agreements, or rentals provided by Nordic Overland ehf. shall be subject to the exclusive jurisdiction of the District Courts of Iceland (Héraðsdómur).
9. Intellectual Property & Website Use
All brand imagery, logos, product copy, and media on this website are protected under copyright law and belong to Nordic Overland ehf. or its licensing partners (Horntools GmbH). Unauthorized reproduction is prohibited.
10. Limitation of Liability
10.1. Vehicle Compatibility & Installation: The customer is solely responsible for ensuring their vehicle, roof racks, and mounting systems are compatible with the weight and specifications of the purchased or rented equipment.
10.2. Off-Road & Weather Risks: Nordic Overland ehf. is not liable for indirect damages, vehicle damage, personal injuries, or travel delays resulting from extreme weather, off-road driving (F-roads), improper mounting, or user misuse.
11. Contact Information
For questions regarding these terms, warranty claims, or invoices, please contact us at:
- Company: Nordic Overland ehf.
- Email: info@nordicoverland.is
- Phone: +354 787 8586
- Address: Hafnargata 29, 230 Reykjanesbær, Iceland